LANDLORDS DO NOT USE THESE PEOPLE! If I could give 0 I would. Living abroad I have had no other choice but to continue using them. They go through their employees like sweets. Nobody seems to stay and therefore there is no continuity with conversations/emails regarding problems etc. Works do not get done and they still take your money. I AM DISGUSTED WITH THIS COMPANY! Feel free to message me and I can tell you all the horror stories I have had to deal with these inept people. Many people think it's the landlord's fault, in actual fact it's the estate agent that takes the fee and does absolutely nothing! I have taken screen shots where you can see proof of nothing being done. Carpets, roof, blinds.....I have written to them as suggested below. I shall keep you updated with their comments. However, it is year after year that I have to deal with these people and not, unfortunately, a one off problem.
Do not waste your time. Seriously, go elsewhere, buy a cardboard box, you'll be treated better living in that than this company will.I first contacted them regarding a room that was 350 a month, the email I received stated that and it came to the day of the viewing, a viewing I had to travel more than 200 miles for, and yet only when I arrive did they tell me that there were no 350 rooms and that they only had 400 at minimum left. I had told them at the time what my budget was and yet they still tried to show me rooms that were well over 100 that budget. As I had admittedly left it too late, I had no other choice but to sign up for it and pay for their extortionate admin fees.Skip forward to move in day and the room wasn't fit for purpose (the fire alarm system was faulty) and only when I demanded that they pay for a hotel room whilst it was getting sorted did they suddenly get it done.The boiler in the flat didn't work and they claimed not to know about it until I told them, the problem with that was that one of the other tenants showed me emails from one of the staff members (the same one who said he knew nothing about it). They then took a further three weeks to get someone out and only when I brought up the legal requirement to do it within four weeks or rent can legally not be paid but they miraculously get it all fixed.If you phone to try to talk to someone the person you want to talk to is always conveniently "on the phone" and you've got through to a member of the admin team, who offer to pass on the message to call you back, but the call back never comes. I have literally phoned to complain, asked specifically at the start of the call "are you in the High Wycombe branch?", they've said yes and then I'm explained why I'm calling, only for them to suddenly change their mind and they're suddenly not in in that branch anymore but can pass on a message. This has happened at least three times and when I call them out on lying (about either being in High Wycombe or not, either way they have lied), they suddenly get very defensive.Throughout my time in the property they have refused to sort out anti-social behaviour from other tenants in the building and they are very much a hands-off landlord. Once you're in and they have your money for a guaranteed year, they honestly couldn't give the slightly care about you in the world.Go somewhere else, go somewhere that will treat you like a human being because you're not going to get that here!
Don't use Chancellor's! They took lots of details from to arrange a viewing but then didn't send an email confirmation. Then had no information about my call. And no apology. Don't buy or sell anything through them.
All we want to do is sell our house. Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been. We have a young family and have to tidy and leave our house for the pretend viewings and ask kindly that they let us know when we can return yet the staff are incapable of carrying out a simple request. Or even bothering to notify you that the person cancelled? Just shocking from a so called national estate agents. Would never recommend.
Rob cutler at chancellors worked so hard to find us our ideal place to make a home for our family. He was so hopefully and patient we can not fault him one bit. We are pleased to have quickly moved in and make it our own. Thank you rob
Chancellors - High Wycombe Estate Agents is a UK Real Estate Agency based in Wycombe, South East England. Chancellors - High Wycombe Estate Agents is located at 2 Crendon St, High Wycombe HP13 6LW, UK.
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